FLORENCE — People who call 911 in Florence or become crime victims can now receive updates by text and email, the Florence Police Department announced. The Florence Police notification system, an automated platform called Versaterm CommunityConnect, went live at 8:15 a.m. on June 9, 2026. Police Chief Matthew Thomas said the system supports the town’s broader goal of communicating better with residents.
What the Florence Police Notification System Sends
Callers may get an immediate acknowledgment after requesting service, the department said. Additionally, the platform can share helpful resources and notify callers about response delays. Crime victims may receive ongoing updates as their investigations move forward. According to Versaterm, the messages are triggered automatically by dispatch and records data.
How to Spot Legitimate Messages
According to the announcement, notifications may come from the phone number 520-353-2041 or the email address [email protected]. Therefore, police encourage residents to save both contacts to help identify legitimate messages from the agency.
Optional Surveys Invite Resident Feedback
Going forward, residents can also expect optional surveys after interacting with the department. These ask recipients to share feedback about their experience, police said.
Florence Joins Other Arizona Agencies
With this launch, Florence follows several Arizona agencies already using the platform, formerly known as SPIDR Tech. Queen Creek police announced a launch starting Aug. 26, 2024, Phoenix police announced one set for earlier that month, and Mesa police adopted it in June 2025. Meanwhile, the Pinal County Sheriff’s Office uses a related Versaterm portal that lets crime victims check case status online.
